Returns and Exchanges Policy
Thank you for shopping at Front Row!
We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to assist you with exchanges.
1. Exchange Eligibility
We gladly accept exchanges for most items purchased at Front Row. To be eligible for an exchange, the item must meet the following conditions:
- The item must be unused, unworn, and in its original condition.
- The item must have all tags attached and be in the original packaging.
- The exchange request must be made within 15 days of the delivery date.
2. Non-Exchangeable Items
Certain items are non-exchangeable, including:
- Clearance or sale items
- Intimate apparel, swimwear, and undergarments
- Customized or personalized products
- Gift cards and promotional items
3. How to Request an Exchange
To initiate an exchange, please follow these steps:
- Contact Us: Email us at support@frontrowdlhi.in or call our customer service at +91 98736 47408 within 15 days of receiving your order.
- Provide Details: Include your order number, item details, and reason for the exchange.
4. Processing Your Exchange
- Exchanges: Once we receive and inspect the returned item, we will process the shipment of your new item. Exchange processing may take 7-10 business days.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of receiving your order. We will arrange for a replacement, including shipping costs.
6. Refunds
We do not offer refunds. Only exchanges are available. If your exchange request cannot be fulfilled due to unavailability of stock or other reasons, we will issue store credit.
7. Contact Us
If you have any questions or need further assistance with your exchange, please contact our customer service:
- Email: support@frontrowdlhi.in
- Phone: +91 98736 47408
- Hours: Monday to Friday, 9 AM – 6 PM (IST)
We appreciate your business and strive to make your shopping experience with Front Row as smooth as possible.
This policy is subject to change at any time. Please review this page periodically for updates